FAQ's
Children's safety is paramount so we ask all kids and their parents to read and follow our safety instructions; direct parent supervision is required for all children when they ride and to reinforce all safety messages. Please always wear a helmet and protective equipment when you're riding your EzyRoller.
First the help of an adult is required for assembly: the box contains small parts which before assembly present a potential choking hazard to children under 3.
Make sure that all parts and packaging is kept out of reach of children. Keep finger and body parts away when folding, unfolding and adjusting size; you will also need to keep your fingers, hands, hair and clothes away from the wheels when using your EzyRoller!
This includes never using your EzyRoller near cars, traffic, pools or where visibility is impaired. Never use your EzyRoller on slopes, near steps, hills or swimming pools.
The EzyRoller is designed to be used on flat, clean, and dry surfaces where its motion principle is most efficient. The brake is not designed to stop your EzyRoller at high speed; this will cause excessive wear of the wheels that will then need replacing. It can also damage the structural strength of your EzyRoller.
Here is a list of frequently asked questions. If you can't find your answer please feel free to contact us. Please always remember that children's safety is paramount and always supervise children; NEVER let them use their EzyRoller near cars.
Technical Information
Find our Privacy Policy here.
The EzyRoller like similar toys in its category uses a locomotion principle called cambering motion. It uses a simple left/right movement (in our case created by the legs pushing on the moving front bar) to create an action/reaction very similar to the one used by snakes. If you were to look on the ground at the marks left by an EzyRoller it would look like a sine curve.
EzyRoller will work on most surfaces except grass, sand, gravel or uneven surfaces. It can work on heavy carpets thanks to its high resistance polyurethane wheels.
No. Its motion principle enables to work on flat sections. It is actually not designed for slopes and we strongly advise NOT to use it on slopes. Also when it is used on slopes, your child will then use the hand brake which can make a flat spot on the wheel and very quickly you'll need to replace the wheels.
Children can use it from as young as 2 or 3 for the Mini model. The Classic model is usually for kids from 4 years of age or taller than 97cm. We recommend the Drifter model for kids older than 6 and the Pro for ages over 9-10. The seat of the Mini is good up to 30kg so a tall 3 year-old could be more comfortable on a Classic than a Mini. Then the Pro models are probably better once the child is over 45kg because it has a wider seat.
We recommend a maximum weight of 70 kilos. Although for safety reasons the Ezyroller has been tested for much heavier weights 70 kilos is probably the maximum weight for someone to enjoy riding the Ezyroller comfortably for any length of time.
We have different Ezyrollers for different sizes / weights of riders.
Please see our sizing table by clicking here.
Wheels are a complex issue. First there's differences between the wear and tear of the front and back wheels. The Ezyroller movement is based on a right/left friction of the front wheel on the ground so it will wear out the front wheel. We use the best polyurethane compounds we have available for our wheels; we do try always better compound and additives so they are also improving and today’s wheels last over 15% more than 3 years ago. The 3 main things that affect how long they last are the weight of the kid that is riding, how abrasive the surface it’s played on and the temperature; if it’s a smoother surface with a lighter kid, the wheels can last literally years. We now make a wider front wheel for all our models except the mini. This alleviates any issue with the front wheel wearing down quickly from lots of use.
For the back wheel, it's less a question of weight and more an issue of usage. When there's flat spots on the back wheel under the brake, most of the time it's because kids go downhill, get speed (and it doesn’t have to be a super big slope because on 3 wheels, they get speed really quickly) and they pull the brake hard and it makes a flat spot. The same thing would happen on a normal stand up scooter if kids push hard on the back wheel brake. So it could have happened even after a couple of minutes of usage because our Ezyroller is not designed to be used like that (we write that quite a bit on the product, instructions and box). Our Ezyrollers are designed to be used on flat surfaces and that's where its movement is most enjoyed.
Initially we were assembling in our garage in New Zealand from local Auckland suppliers. Quickly though we had to switch to Asia. Not just because it is cheaper to manufacture there but because there was no manufacturer in New Zealand that had the industrial capacity to make enough units. Workers in our factories are not very young any more since China like all the other Asian countried (and most of the world...) are aging. There's no NO CHILD LABOR; I know because I go there every month or so). Like at home, parents send their kids to school to get good grades and get ahead in life. Anyway wherever you go, you get the quality you pay for. And we don't compromise on that. Our factory in China is ISO9001 and has more than 20 years experience in similar products. At the end of the day we get probably better quality than in New Zealand...because there you can do things that would be prohibitively expensive to do at home or that people don't know how to do any more. We are always looking at suppliers that are closer to our markets in the US and Europe; if you think you can help, don't hesitate to contact us!
Yes. There is a 2 year warranty on the frame from date of purchase. This doesn't cover the elements that can wear and tear (seat, wheels, grips..., poor maintenance and doesn't cover EzyRollers going under cars... Our EzyRollers are mostly made of steel and will rust if left outside in the rain or humidity; we have a very strong powdercoating binding process but rust will start if there's a scratch and then it's left outside unprotected.
Your EzyRoller is not designed to be used on slopes, but on flat surfaces. Using the brake on slopes will very quickly wear out the wheels that is not covered by our warranty.
Yes. Check out our online store for replacement wheels and seats.
At EzyRoller, sustainability is a core value. Our machines are made with 90% steel, ensuring they’re tough enough to withstand years of play and adventure. We’ve crafted each EzyRoller with durability and longevity in mind, so they can be passed down from sibling to sibling, and even across generations.
What sets us apart? We carry spare parts for every model we've ever made, so you can easily replace worn components instead of discarding the whole ride. This not only saves you money but also significantly reduces waste.
By extending the lifecycle of each EzyRoller, we empower our riders to make Eco-conscious choices without compromising on fun. Our commitment to sustainability means that every EzyRoller is more than just a ride-on—it’s a responsible choice for a greener planet, one ride at a time.
We strongly encourage you to check that the space you intend riding the EzyRoller in is authorized for scooters, skateboards, rollers, tricycles and the like. Various states, councils and authorities will have different regulations as to what kind of activities are permitted. Before riding on footpaths, in parks, playgrounds, skate parks, please make sure you are authorized to do so. Also please remember that EzyRollers and cars do not mix! You should definitely not ride an EzyRoller where there are motor vehicles or where motor vehicles might be present. And please wear a helmet for safe riding!
EzyRoller was designed with safety in mind and complies with Toy Safety standards in AUS/NZ, USA and EUROPE. 100% of EzyRoller units are inspected by the manufacturer as part of the manufacturing process to ensure they comply to these safety standards. The EzyRoller box includes a complete safety notice which we strongly recommend you read before you or your children start riding.
Yes the Ezyroller has a brake. But please always keep safety in mind and ride responsibly. Please note that excessive use of the brake (on steep hills for example) will lead to premature wear of the wheels. Wheels and wheel wear are not covered by the product warranty.
All the EzyRollers for Australia are stored in an industrial warehouse in Western Sydney. They ship every day of the week by Australia Post. Unfortunately the warehouse is not geared up for pick-ups by the public.
You might be interested in the results of our customer survey. Read it here.
Yes, please use the contact form here and we will provide you with the details.
Yes. Please use the contact form here and we will be happy to help.
Yes. Please use the contact form here and we will be happy to help.
We upgraded our website to a new system in February 2025. Unfortunately, you will have to create a new account on this new website as the old one is no longer accessible.
Examples Of Games
There is virtually no limit to our kids imagination, from drawing with chalk on the ground to basketball (see our low hoop or our activity kit)! These activities are in no way trying to limit their creativity but more to foster some new ones! Kids can play with one EzyRoller and compete together or make matches if they have more than one.
We have split our games between activities you need with one EzyRoller and the ones that require more than one EzyRoller.
The simplest and still super exciting: EzySlalom and Agility.
What you need:
- A large flat area (tennis court, sports ground)
- Some plots (sports cones, balls...) for the course
- A chronometer to time your mates.
What to do:
- Place the cones on the ground and set a start/finish line
- Place yourself behind the start line
- Slalom between the obstacles without touching them
- The winner is the one that is fastest at crossing the line without touching the obstacles. Depending on the difficulty of the course you can incur penalties for touching the obstacles
How to improve: Find the best trajectory first before focusing on speed.
Variants: You can have a team against another one, trying to make a relay and see who is fastest
When you touch, you go around the obstacle. You can go around the block as fast as possible and time yourself!
EzyHockey game.
What you need:
- A large flat area (tennis court, sports ground...)
- 2 teams of 3 kids at least. More if you have a big court.
- Some goal posts.
- A ball.
What to do:
- Make 2 even teams
- Like at hockey or soccer, you can pass the ball directly
- Score in the post
How to improve: Try to have a defense and attack team with more a specialized striker.
Variants: If you have a small hockey set then use a smaller ball. You can throw the ball backwards. Use American football rules with a quarterback!
